WhatsApp Omni-Channel Connector
Native Salesforce integration with Meta’s WhatsApp Business API. Route inbound messages to preferred agents, track 24-hour conversation sessions, and sync two-way with Jira or any ticketing backend.
- Meta WhatsApp Business API (Cloud API)
- Preferred-agent routing & handover
- 24-hr session & template message tracking
- Bi-directional Jira / service-desk sync
- Omni-Channel & Einstein Bot compatible